Customer service problem solving and alcohol management Essay

Customer service problem solving and alcohol management - Essay Example In this context, it is significant to develop a cohesive and strong staff. We train the employees in reference to the ways that we feel best for them to deal with the customers. Despite the fact that we realize that the staff has some prior experience before coming to work for us, we prefer to give them additional training so as to bring them up to par with the standards of restaurant management. We equip the staffs with the necessary information and skills that are critical in their line of work in the restaurant (Pattie 89). We are aware that customers are of different characteristics. In this sense, it is important to prepare for instances where one has to deal with customers of all types. There are customers who are stubborn while others are angry and in some cases there are violent ones. These are some of the worst customers that one has to deal with, but there are others who are sick or injured and these are calmer ones. Therefore, we also train the staff so as to aid them in dealing with these people. We advise the staff to make sure that they pay keen attention to the concerns of the customers and this means listening to the customers. Listening is an important step in the quest to find a resolution to the problems that affect the customers. We advise the staff that it is imperative to listen to the customers in order to understand their problem. After establishing the problem, it is also important to acknowledge the severity or fatality of the matter. Thus, the most applicable negotiating skills are listening and acknowledging the root of the problem (Pattie 127). The restaurant has several facilities that offer spots for relaxation for the clients. There is a bar that is fully stocked with all brands of alcohol ranging from wines, whiskey, vodka, gins among others. The bar is mostly for the middle age individuals who are looking for a place to relax as they

Miscommunication within a hotel hierarchy Research Paper

Miscommunication within a hotel hierarchy - Research Paper Example The management operations with reference to an organization involve employee relationship, facilities management, public relations, efficient utilization of resources, accounting and finance as well marketing and customer relationship. Efficient communication at all levels is important for the successful operation of a company. The communication in general parlance within the hospitality industry, especially in hotels is mostly customer-centric or customer oriented because the organization needs to be in constant touch with the customers, unlike other industries where the customers are usually dealt with by sales and service departments. Therefore, the customer relationship is the central theme, and all the administrative and management functions are focused on personalized service to the customers aiming customer satisfaction. It is very important to identify the areas where there are chances for miscommunications for taking corrective measures to improve the operational efficiency of the management with a view to improving the management operations and the level of customer satisfaction. The customer profile is varied on account of various factors which include cultural differences, nationalities, languages spoken and economic differentials to name a few which could act as barriers to communication or lead to miscommunication or misinterpretation. Also, the type of customer and reasons for their stay could be classified under several categories such as business, tourism, government service, etc.local, international, personal, official and so on. The duration of stay varies according to the type of customers and purpose and the type of service varies with the duration of the stay also. There are individuals and corporate companies as customers. The business in respect of corporate compani